Please read the following terms and conditions carefully. By clicking „YES” you confirm that you have read and understood the terms and conditions contained in these regulations and you accept them. By accepting these regulations, you fully and consciously agree to comply with the provisions of the regulations without exception.

CTFpay – should be understood as the name of the entity, company, owner of the technology offering its solutions in the field of Crypto to Fiat means of exchange and processing. Hereinafter referred to as CTFpay in the regulations

CTFpay is the owner and creator of the technology and licenses its solutions to entities, companies and institutions. CTFpay provides a technical solution. CTFpay provides technology, technological support, training and assistance in the field of offered solutions and services

Technology developed by CTFpay – includes the following elements:

1. exchange of cryptocurrencies to FIAT currencies;
2. exchange of Fiat currencies to cryptocurrencies;
3. payment in cryptocurrencies for goods and services;
4. ”CTF Services” in an instant mode where the buyer of goods or services pays with cryptocurrency and the seller of goods and receives cash on to his bank account in local currency;
5. all other and necessary services and solutions that are needed for the proper functioning of the licensed technology.

To start cooperation between Customer* (Customer* – anyone who applies for the provision of services to CTFpay and for whom CTFpay is a service provider or licensor) and CTFpay it is necessary to accept the terms and conditions of the cooperation. You must also accept the appropriate policy windows:

• AML/CFT policy,
• Privacy Policy,
• Fee Tables, and
• others specified by CTFpay

After accepting the regulations, you will be redirected to the registration questionnaire in which you must provide the required registration data. Registration data must be true under pain of criminal liability. Registration data will be checked to eliminate forgeries and/or inconsistencies

After completing the questionnaire, you will receive further instructions informing you that you have been successfully verified or asking you to supplement and correct the information provided in case of discrepancies.

To use our Services, you must be at least eighteen (18) years of age and have full authority and capacity to agree to these Terms.

When opening an account with us, you must represent and warrant that you are not acting on behalf of or for the benefit of anyone else.

You will only provide truthful information, which you can ask for in return after verification with your Login and Password.

CTFpay may require you to provide additional information that is necessary for the purposes of registration and required by law:

• verification of the identity of the person acting on behalf of the customer;
• customer address verification;
• verification of the customer’s legal identity;
• verification of the justification of the sources of financial resources or sources of assets, if such a circumstance is required in the registration process.

CTFpay may also direct to the CUSTOMER, directly or indirectly, any inquiries that it considers necessary to check and verify the Information provided to CTFpay, i.e. checking commercial databases, population registers or credit reports or using other publicly available sources and information.

Hereby you declare that you agree to provide accurate, current and complete Information necessary for the verification and registration process with CTFpay.

1. Subject to applicable law including local laws in the customer’s country, you consent and authorize the collection, retrieval, use and disclosure by and on behalf of CTFpay of any information for the following purposes:
2. carrying out identification, due diligence, CFT and AML checks implemented by CTFpay as part of the KYC (know your customer) policy
3. investigation of fraud, misconduct, any illegal acts or omissions in accordance with legal requirements under CFT/AML procedures and other local regulations required by law in the client’s country
4. For this purpose, disclosure of information to all government agencies and bodies, regulators, exchanges, clearing houses and third parties authorized to process information that may request such information in the research process
5. providing information about your transactions, service updates, maintenance dates, security alerts, maintaining the security of the services offered by CTFpay.
6. For other purposes specified in the terms and conditions of these regulations.

• CTFpay guarantees the Client the provision of services in a block system at a price specified in an individual contract with the client.
• The price of the services is fixed under the contract and depends on the selected level of transaction service and additional options selected by the client.
• CTFpay guarantees the price of the services provided that it will be performed within a specified time provided for the smooth operation of the block system.
• The customer is charged a fee for using CTFpay services only when the transaction is completed.
• The Price Definition does not cover other situations where fees may occur due to the customer’s fault or force majeure.
• CTFpay guarantee execution of transactions in an Instant mode or within a few minutes, depending on the selected option plan.
• Any transactions made outside the scheduled ”time window” may be rejected and considered invalid due to the changing dynamics and nature  of the block system.
• When executing a transaction, the Customer is responsible for its efficient execution on the Customer Interface
• CTFpay is responsible for the correct execution of this operation on the part of the provided technology.
• Each transaction requires block confirmation, which guarantees the system’s security and reliability. If there is no block confirmation, the transaction will be rejected and the customer will be informed about the need to repeat it.
• The fee for clients ranges from 0.2 to 1.5% depending on the selected plan and whether the client’s company operates in high-risk industries
• CTFpay takes into account the costs of the block network and other costs resulting from the options selected by the customer under the contract for the provision of services to the customer by CTFpay
• Network costs are fixed and are not refundable in the event of a refund.
• Fixed fees resulting from the nature of the block system do not constitute fees for services offered by CTFpay to the customer.
• CTFpay informs in the contract with the client about the full cost of its services and the cost resulting from the nature of the block system.
• In order to guarantee full transparency for the customer, cost items may be presented broken down into Block costs or included in the CTFpay service fee on the customer’s sales invoice.
• CTFpay, under the contract with the client, guarantees fixed prices for the services provided, but reserves the right to adjust prices resulting from block management independent of CTFpay.

6.1. Invalid payment

In situations where there is a problem with the payment of an order, it can be solved by reporting it to the support department of the CTFpay system.

Disputes regarding the value of the order are subject to resolution between the Seller and his customer. In such a case, CTFpay assists from the technical side if the situation requires it

CTFpay collects service fees for the refund of payments included in the contract with the client, which consist of a) fixed block fees and a one-off fee of EUR 4.8 or the equivalent of this amount expressed as a percentage of the order value.

In the event of a refund or withdrawal from the contract, CTFpay will charge all fees provided for by law and applicable on local markets.

Refunds and settlements are made in the currencies or cryptocurrencies in which the transaction was concluded.

In the event of a refund, the costs are borne by the party that withdraws or terminates the purchase and sale transaction.

The refund will be processed within a maximum of 14 business days, although it may occur immediately after the „refund” procedure is completed.

6.2. Expired payment

If the customer does not make the payment within the designated time window and is late with its execution, the payment will not be made and the funds will be sent to the expired address. Information about such an event is stored in the CTFpay system and the customer may request a refund of founds by contacting the support department CTFpay.

Each customer will be assigned an individual identifier, which in the case of the return’s procedure will allow the entire procedure to be carried out efficiently. Additionally, each activity on the customer’s account regarding the return will be accompanied by a transaction ID that the customer will use to complete the procedure.

6.3. Payment suspended or rejected

The transaction may be suspended or rejected by CTFpay if there are reasons to do so as follows: legal, technical or cost.

The customer will receive a justification for such a decision upon request to CTFpay.